What this policy covers
Your personal information is information that identifies you as an individual. Note that when you provide your name, title, business address and/or telephone number as an employee of an organization, it is not considered personal information.
Information collection, use and disclosure
STIHL will not collect, use or disclose your personal information without obtaining your prior consent or as otherwise provided for by this policy.
Personal information provided by you when purchasing products through our authorized sales agents, called "STIHL Chartered Agents", is submitted directly to STIHL and is not retained by our agents unless you have, independently of your purchase from STIHL, consented to our agent's retention of your personal information. STIHL has taken care to inform our agents as to the importance of the protection of your personal information. Our agents are instructed to follow this policy in their capacity as STIHL agents for the collection, use, disclosure and disposal of your personal information.
We may from time to time obtain personal information about you from our affiliates and third parties.
We collect, use and disclose your personal information for you, our affiliated companies, and business partners, such as our sales agents and service providers, for five general purposes:
To provide you with our products and services or those of our affiliated companies and service providers;
To improve our products and services;
To fulfill your requests for information regarding our products and services;
To develop and maintain a relationship with you; and
To comply with or to enforce legal requirements and/or contractual obligations.
From time to time we may request your consent to use personal information submitted to us by you to inform you of products and services we or our affiliates are offering. Prior to sending you any information regarding these products or services, you will be given either the option of opting in to or out of the future receipt of informational and promotional communications from STIHL, our affiliates and business partners.
Note regarding disclosure
As noted in this policy, from time to time we will disclose your personal information to our affiliated companies and business partners. This may include the transfer of your personal information outside the UK. We will not disclose your personal information unless we are reasonably satisfied that the receiving party has safeguards, policies and procedures comparable to our own to protect the integrity and security of your personal information.
Your privacy and our websites
Our websites, servers and those of our licensors and agents from time to time automatically receive and record certain information from your internet browser. Our use of this information is described below.
Security and integrity of information
The security of your personal information is important to us, and we treat our data as assets that must be protected against loss and unauthorized access. We employ reasonable and customary information security techniques, both digital and physical, to safeguard your personal information, including, as may be applicable, data encryption, user identification and passwords, firewalls, antivirus software, security alarms, and locks. However, please note that no security system is capable of meeting all anticipated or unanticipated security needs.
We may store your information either digitally or in paper form. Only those employees, agents or contractors who reasonably require access to your information are authorized to view your records.
STIHL DOES NOT REPRESENT OR WARRANT THAT ITS SECURITY SYSTEMS WILL BE FOOLPROOF OR ABLE TO FULFILL ANY ESSENTIAL PURPOSE OR THAT YOUR PERSONAL INFORMATION WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES.
Retention and disposal of personal information
We retain and/or dispose of your personal information as necessary for our business purposes or as required by law and government regulation. We reserve the right to dispose of records and your corresponding personal information at any time without notice.
Access, corrections and complaints
If you would like to access the records we retain about you, to correct such record or to make a complaint, or if you have questions or concerns about this policy, please contact:
254 Brompton Rd, South Kensington, London SW3 8AS, United Kingdom